Privacy Policy
Your privacy is fundamental to our business. This comprehensive policy explains how Marketing Engine Ltd collects, uses, protects, and manages your personal information in compliance with international data protection regulations.
Last updated: January 2025
Effective date: January 1, 2025
Information We Collect
Personal Information
When you interact with our services, we may collect personal information including your name, email address, phone number, company details, job title, and professional contact information. This information is voluntarily provided when you:
- • Submit contact forms or request consultations
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- • Register for webinars, events, or training sessions
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Technical Information
We automatically collect certain technical information to improve your experience and ensure our services function properly:
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- • Browser type, version, and operating system
- • Pages visited, time spent, and navigation patterns
- • Referring websites and search terms
How We Use Your Information
Service Delivery
We use your personal information to provide, maintain, and improve our marketing services. This includes:
- • Processing and responding to your inquiries and requests
- • Delivering requested services and solutions
- • Providing customer support and technical assistance
- • Managing your account and preferences
Marketing Communications
With your consent, we may send you marketing communications about our services, industry insights, and promotional offers. You can opt-out of these communications at any time using the unsubscribe link in our emails or by contacting us directly.
Analytics and Improvement
We analyze usage patterns and feedback to enhance our services, develop new features, and improve user experience. This helps us deliver better marketing solutions tailored to your needs.
Data Sharing and Third Parties
Service Providers
We work with trusted third-party service providers who assist us in operating our business, including:
- • Cloud hosting and storage providers
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- • Analytics and tracking services
- • Payment processing partners
Legal Requirements
We may disclose your information when required by law or to:
- • Comply with legal obligations
- • Protect our rights and property
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- • Respond to legal requests
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity. We will notify you of any such changes and ensure continued protection of your data.
Our Commitment to Data Protection
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any data sharing is strictly limited to the purposes outlined in this policy and is subject to strict confidentiality agreements and data protection standards.
All third-party service providers are carefully vetted and required to maintain the same high standards of data protection that we uphold.
Data Security and Protection
Security Measures
We implement comprehensive security measures to protect your personal information:
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure with regular updates
- • Access controls and authentication systems
- • Regular security audits and vulnerability assessments
- • Employee training on data protection practices
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specific retention periods vary based on the type of information and applicable legal requirements.
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you promptly and take immediate steps to mitigate the impact and prevent future occurrences.
Your Rights and Choices
Access and Portability
You have the right to access the personal information we hold about you and receive a copy in a structured, commonly used format. You can request this information by contacting us using the details provided below.
Correction and Updates
You can request corrections to inaccurate or incomplete personal information. We will update your records promptly to ensure the information we hold about you is accurate and current.
Deletion and Erasure
You have the right to request deletion of your personal information in certain circumstances. We will comply with valid requests unless we have legitimate grounds for retaining the data.
Opt-Out and Consent
You can withdraw your consent for marketing communications at any time. Every email we send includes an unsubscribe link, and you can also opt-out by contacting us directly.
Restriction of Processing
You may request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to its processing.
Data Transfer
If you are located in a different jurisdiction, you may have additional rights regarding the transfer of your data across borders. We ensure all international transfers comply with applicable data protection laws.
How to Exercise Your Rights
Contact Information
Email: [email protected]
Phone: +44 20 3966 1820
Address:
Marketing Engine Ltd
71-75 Shelton Street
Covent Garden, London
WC2H 9JQ, United Kingdom
Business Hours:
Monday - Friday: 09:00 - 18:00
Response Timeline
We will respond to your requests within 30 days of receipt. For complex requests, we may extend this period by an additional 30 days and will notify you accordingly.
All requests are processed free of charge, though we reserve the right to charge a reasonable fee for excessive or unfounded requests.
International Compliance
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) for EU users, ensuring that your rights are protected and that we maintain the highest standards of data processing.
CCPA Compliance
For California residents, we comply with the California Consumer Privacy Act (CCPA), providing additional rights and protections for your personal information.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) who oversees our data protection practices and ensures compliance with all applicable regulations. You can contact our DPO for privacy-related concerns.
Regular Audits
We conduct regular privacy impact assessments and compliance audits to ensure our practices remain aligned with evolving regulations and best practices.
Cookies and Tracking Technologies
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
We use analytics cookies to understand how visitors interact with our website, helping us improve user experience and optimize our services.
Marketing Cookies
These cookies track visitors across websites to deliver relevant advertisements and measure campaign effectiveness. You can manage your preferences at any time.
Cookie Management
You can control and manage cookies through your browser settings. Most browsers allow you to:
- • View and delete cookies stored on your device
- • Block all cookies or cookies from specific websites
- • Set preferences for different types of cookies
- • Receive notifications when cookies are being set
For more detailed information about cookie management, please visit our Cookie Policy page.
Updates and Changes
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through:
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- • Prominent notice on our website
- • Updates to the "Last updated" date
Important Notice
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please don't hesitate to contact us:
General Inquiries
Email: [email protected]
Phone: +44 20 3966 1820
Hours: Monday - Friday, 09:00 - 18:00
Privacy Concerns
For specific privacy-related questions or to exercise your rights, please contact our Data Protection Officer using the general contact information above. All privacy inquiries are treated with the highest priority and confidentiality.